Envelope Statuses

An envelope moves through different statuses during the signing process. The status shows whether the envelope has been created, sent for signing, completed, or expired.

Lifecycle

Envelopes created through the dashboard start with the draft status while they are being configured. Once sent, the status moves to created and then immediately to in_progress.

Envelopes created through the API start directly with the created status.

After the envelope is sent using POST /envelope/:id/send, the status becomes in_progress.

When all required documents and signatures are completed, the envelope becomes completed.

If an envelope stays in created or in_progress for one month without being completed, it becomes expired.

Once an envelope expires, unsigned documents inside it can no longer be signed through the original envelope. To collect signatures for documents from an expired envelope, create a new envelope and resend the signature requests.

You are not charged for signatures that were not completed before the envelope expired.

Status reference

draft

The envelope is being configured in the dashboard. Recipients and fields have not been finalised yet.

created

The envelope has been created but has not been sent for signing yet.

in_progress

The envelope has been sent to the recipients and is waiting for one or more required signatures.

completed

All required recipients have signed the assigned documents in the envelope.

expired

The envelope was not completed within one month. Unsigned documents inside the envelope can no longer be signed through this envelope. To collect the remaining signatures, create a new envelope and resend the signature requests. Incomplete signatures are not charged.

Reminders

Reminder emails are sent only while the envelope is active. Reminders stop when:

the recipient signs,
the envelope is completed,
the envelope expires,
or the configured reminder attempt limit is reached.